CANCELLATION POLICY
At Thee Collection, we are committed to providing our customers with high-quality hair products. To maintain the integrity of our business and protect against fraudulent activities, we have established a strict cancellation policy. Please read this policy carefully before placing your order.
1. All Sales Are Final
Once an order is placed, **ALL SALES ARE FINAL**. Due to the nature of our products, we do not accept cancellations, returns, or exchanges for any reason once an order has been processed. Please ensure that all product selections and payment details are accurate before completing your purchase.
2. Processing Time
Upon placing an order, customers have a 24-hour window to request a cancellation. This request must be submitted via email to [contact email] with the subject line “Cancellation Request - Order #”. After 24 hours, orders cannot be canceled under any circumstances as they enter the processing stage.
3. Cancellation Request Requirements
To be considered valid, a cancellation request must:
- Be made within the 24-hour window.
- Include the order number and the reason for cancellation.
- Be made from the same email address used to place the order.
**Failure to provide this information may result in the denial of your cancellation request.**
4. Refunds for Canceled Orders
If your cancellation request is approved within the 24-hour window:
- A cancellation fee of **20% of the total order amount** will be deducted to cover administrative and restocking costs.
- Refunds, minus the cancellation fee, will be issued within 7-10 business days back to the original payment method.
5. Fraud Prevention
To protect Thee Collection from fraud, any suspicious activity, multiple cancellation requests from the same customer, or abuse of our cancellation policy may result in:
- Immediate cancellation of the order without a refund.
- Banning the customer from future purchases.
- Possible legal action if fraudulent intent is identified.
6. Force Majeure
Thee Collection reserves the right to cancel any order at any time due to reasons beyond our control, such as shipping or stock issues. In such cases, customers will be notified, and a full refund will be issued.
By placing an order with Thee Collection, you agree to this cancellation policy and our terms and conditions.
1. All Sales Are Final
Once an order is placed, **ALL SALES ARE FINAL**. Due to the nature of our products, we do not accept cancellations, returns, or exchanges for any reason once an order has been processed. Please ensure that all product selections and payment details are accurate before completing your purchase.
2. Processing Time
Upon placing an order, customers have a 24-hour window to request a cancellation. This request must be submitted via email to [contact email] with the subject line “Cancellation Request - Order #”. After 24 hours, orders cannot be canceled under any circumstances as they enter the processing stage.
3. Cancellation Request Requirements
To be considered valid, a cancellation request must:
- Be made within the 24-hour window.
- Include the order number and the reason for cancellation.
- Be made from the same email address used to place the order.
**Failure to provide this information may result in the denial of your cancellation request.**
4. Refunds for Canceled Orders
If your cancellation request is approved within the 24-hour window:
- A cancellation fee of **20% of the total order amount** will be deducted to cover administrative and restocking costs.
- Refunds, minus the cancellation fee, will be issued within 7-10 business days back to the original payment method.
5. Fraud Prevention
To protect Thee Collection from fraud, any suspicious activity, multiple cancellation requests from the same customer, or abuse of our cancellation policy may result in:
- Immediate cancellation of the order without a refund.
- Banning the customer from future purchases.
- Possible legal action if fraudulent intent is identified.
6. Force Majeure
Thee Collection reserves the right to cancel any order at any time due to reasons beyond our control, such as shipping or stock issues. In such cases, customers will be notified, and a full refund will be issued.
By placing an order with Thee Collection, you agree to this cancellation policy and our terms and conditions.